Space Vapor Labs respects the privacy of our customers and the privacy of our affiliates. We fully understand the need to protect personal information online and have developed this policy to secure sensitive data to the best of our abilities.

Data Security Procedure

We implement a variety of security measures to maintain the safety of your personal information when an order is placed and personal information is submitted. All sensitive/credit card information provided is processed via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. This information is only accessible by those authorized with special access, and they are required to keep the information confidential.

Space Vapor Labs LLC maintains this information in the strictest of confidence. We work with third parties who provide services, including but not limited to website hosting, order processing, credit card validation, e-commerce affiliation, data analysis, email database management and various other administrative services. Personal identifiable information, including financial information, is shared with third parties for the purpose of providing such services and is strictly limited to the intended purpose only.

We will NEVER sell or rent your personal information. We do not disclose a customer’s personal information to third parties for any third-party direct marketing purposes. If you have been contacted by a third party, other than Space Vapor Labs LLC who is privy to information you provided us, please contact our customer service department immediately and we will do everything in our power to investigate the issue. When placing an order or registering on our site you will be asked to enter your name, email address, mailing address, and/or credit card information.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. We always allow you to decide whether you want to receive further marketing information from us. If you wish to not receive announcements or special offers by email, please contact our customer service team or simply edit your subscription settings at the bottom of one our emails.

Data Retention Time

Data is kept only for the time necessary to provide the services requested by the website user or other purposes outlined in this document. At any time the user can request removal of data.

Website Analytics

We use cookies to enhance your experience, gather general visitor information, and track website navigation. This is non-sensitive information and is only used for the following reasons:

Personalize your browsing experience
Helps us improve your your individual needs
Improve our overall website experience
We continually strive to improve our website based on the information and feedback we receive from you. Your information helps us more efficiently respond to your customer service requests and support needs.

Electronic Communications

Every form of communication you send us in an electronic format gives Space Vapor Labs LLC the express permission to communicate back to you in the same electronic format, either by e-mail or through text, images, and video presented on our website. With this, we both mutually agree that any contracts, agreements, disclosures, or any other communication that is provided to you by Vapor Labs LLC satisfies all legal notification requirements.

Copyright

All content featured on this site, such as text, images, photos, button icons, graphics, logos, audio clips, digital downloads, and videos are protected by international and the United States copyright laws. No portion of the information on this website may be copied or reproduced by any means without prior written permissions from Space Vapor Labs LLC. Users or visitors are not permitted to modify, publish, transmit, distribute, copy or create derivative works of any material found on this site or any Space Vapor Labs LLC publications for public, private or commercial purpose.

Copyright Complaints

Space Vapor Labs LLC and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us immediately: solutions@spacecannon.com

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

CHANGES TO THIS PRIVACY POLICY

Space Vapor Labs LLC reserves the right to make changes to this privacy policy at any time without giving notice to its visitors on this page. It is strongly recommended to check this page often to see if any privacy policy changes have been implemented.

Non-personally identifiable information

spacecannon.com uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our servers and to administer our site and improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in merchandising and in developing the design and layout of the site. We use Google Analytics on our websites, across multiple platforms and different devices. The information gathered assists Space Vapor Labs LLC to compile reports on web activity, internet usage, and to improve our websites. If you do not want your data reported by Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript not to send your visit information to Google Analytics. Please note that the Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself. Learn more about the Google Analytics opt-out browser add-on here. We also might share aggregated statistical data and other non-personally identifiable information with our current and potential business partners, and with our service providers to help them provide similar services.

Reviews, Comments, Communications, and Other Content

Customers and visitors are encouraged to submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” Do not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead Space Vapor Labs LLC as to the origin of a communication.

Risk of Loss

All items purchased from spacecannon.com or from a Space Vapor Labs LLC authorized retailer or sales/distribution agent are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Termination and Enforcement

You agree that: Space Vapor Labs LLC, at its sole discretion and without prior notice, may terminate your access to or use of the site, at any time and for any reason, including a determination that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions of Use; Space Vapor Labs LLC shall not be liable to you or any third party for any termination of your access to the site; and those sections in these Terms and Conditions of Use relating to limitation of liability, disclaimers, governing law, disputes, indemnification, notice and admissibility in a judicial or administrative proceeding shall survive any expiration or termination of these Terms and Conditions of Use.

REFUND & RETURN POLICY

Refunds will be granted for UNUSED items returned in ORIGINAL packaging within (14) business days following the date of purchase.  Refund includes the original purchase price of the product only.  We do not refund the shipping & handle costs for delivered products.

Our refund policy will be voided by noticeable wear and tear or damage caused by improper use or accidents. We’ll inspect the device to ensure there is no damage before granting a full refund.  Please keep your receipt as proof of purchase, if you’ve purchased from one of our authorized retailers.  Refund policy only applies to original end-user purchasers only. Our refund policy does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist.