We are not liable for any items lost or damaged while in transit. If a package is lost or damaged in any way please contact your shipping agent to file a dispute. Please keep your receipt as proof of purchase if you have purchased from one of our authorized retailers. Warranty applies to the original end-user purchaser only. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. Our warranty replacement program applies to authorized dealers of our product only.